What Price Good Service? Visitors' Attitude Toward Paying For Their Cellar Door Experience

Authors: J. Fountain; N. Fish; S. Charters;
Publication: CAUTHE 2007 Conference (2007)
Publication Type: Working Paper
Location: Sydney, Australia
Accessible Location: Contact Author
Email: fountaij@lincoln.ac.nz
Keywords: Wine Tourists; Service Quality; Tasting Fees;
Synopsis: It is commonly asserted that wine tourism is beneficial for wineries. However operating a cellar
door tasting room has numerous financial costs. One possible response to this situation is to
charge a tasting fee for tourists visiting the cellar door. This approach has been introduced in
many wine regions, yet there has been little research which explores wine tourists’ attitudes
towards a tasting fee, the impact of a fee on their overall winery experience, or their view of the
‘value’ of the service they receive at the winery cellar door.
Notes: CAUTHE 2007 Conference: Tourism Past Achievements, Future Challenges

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